IT Support for Successful Businesses

Does IT really have to be this complicated?

What bits do you need and what bits do you not need?

Now we know that us IT folk get a bad rap. Ever been for drinks with an IT Expert? I know. There are shivers running down you spine! right now! IT is complicated, but what it does, is simply provide you with the tools that you need to communicate with your customers, staff and get acess to the information that you need.

In the past, we had to build servers and write scripts to make all this IT wizardry happen. Then we had to consider what happens if something breaks, we needed a business continuity plan.

If you’re a big business you may still have these things, but for small businesses, like the ones we support with less than 120 users, this type of industrial IT just isnt the case anymore.

Now, we use the cloud. Email was once a big, noisy powerful server. Now its Microsoft365, starting @ £3.80 per month per user. Simple to administer, easy to keep secure and even simpler to support.

So out with the server engineers with their sandals and socks and in with IT customer support agents. Just like the people in your company. Plain speaking and business aware.

IT Support has changed

So now we listen to what you need and make it happen. We don’t need you spend ££££ in hardware. We dont need to employ numerous IT geeks and pass the cost on to you.

What we do now, is employ staff that understand why businesses need IT but they dont need to get you involved with the detail.

  • You need a new user setup? no problem its done.
  • You need to update a company wide email disclaimer? We’ll have that done in 15mins
  • You want to take your telephone handset home? No problem, dont forget your power supply though.

The bits you need more of

Security. We spend more time making sure what you have is secure than anything else. But its actually more about education and not equipment

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